Ordering and Shipping FAQ
Placing an Order
Q: How do I place an order on your online store?
A: To place an order on our online store, simply browse our products and add the items you wish to purchase to your cart. Once you are ready to check out, enter your shipping and billing information and complete your payment.
Q: What forms of payment do you accept?
A: We accept all major credit cards, PayPal, and Amazon Pay.
Q: Do you offer free shipping?
A: We offer free standard shipping on all orders over $50 within the continental United States.
Q: How long does it take to receive my order?
A: Shipping times vary depending on your location and the shipping option you choose at checkout. Most orders are shipped within 2-3 business days and typically take 5-7 business days to arrive.
Returns and Shipping Policy
Q: What is your return policy?
A: We accept returns within 30 days of the purchase date for a full refund. The item must be in its original condition and packaging. We do not offer free returns, and the customer is responsible for return shipping costs.
Q: Can I track my order once it has been shipped?
A: Yes, you will receive a tracking number via email once your order has been shipped.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and times vary by location.
Customer Service and Support
Q: How can I contact customer service if I have a question or concern?
A: You can contact our customer service team by emailing support@americansurvivalist.com or by filling out the contact form on our website. We typically respond within 24-48 hours.
Q: Can I cancel or modify my order after it has been placed?
A: We are unable to cancel or modify orders once they have been placed. Please contact us immediately if you need to make any changes to your order.
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