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Returns and Exchanges - American Survivalist
Q: What is your return policy?
A: We offer a 30-day return policy for most products. Items must be unused and in their original packaging with all tags and labels intact. Please see our Returns and Exchanges page for more information.
Q: Can I return an item that I purchased on sale?
A: Yes, sale items are eligible for return within our 30-day return window, but will be refunded at the sale price.
Q: Can I exchange an item for a different size or color?
A: Yes, we offer exchanges for items that do not fit or are not the right color. Please follow the instructions on our Returns and Exchanges page.
Q: What happens if my item arrives damaged or defective?
A: We will replace or refund any items that arrive damaged or defective. Please contact our customer service team and include photos of the damage or defect.
Q: Can I cancel or modify my order after it has been placed?
A: We process orders quickly, so please contact us as soon as possible if you need to cancel or modify your order. We cannot guarantee that changes can be made after the order has been processed.
Q: What is the process for returning an item?
A: Please follow the instructions on our Returns and Exchanges page. You will need to provide your order number and reason for return, and we will provide you with a return label and instructions.
Q: When will I receive my refund?
A: Refunds will be processed once we receive the returned item. Please allow 5-7 business days for the refund to appear on your original form of payment.
Q: Do you offer free return shipping?
A: No, we do not offer free return shipping. The cost of return shipping will be deducted from your refund.
Q: Can I return a customized or personalized item?
A: Unfortunately, we cannot accept returns or exchanges for customized or personalized items unless they arrive damaged or defective.
Q: Are there any items that are not eligible for return or exchange?
A: Yes, final sale items and items marked as non-returnable are not eligible for return or exchange. Please see our Returns and Exchanges page for more information.
